THE ONLINE TRADE SCHOOL · TEXAS
Texas Grievance Policy
Student Complaints / Grievance Procedure
Complaints are defined as any student concern regarding the school programs, services, or staff. A student who has a concern about a school-related issue is encouraged to schedule a conference with the school director to find resolution.
If an issue is not resolved to a student's satisfaction through the conference, the student can file a formal complaint in writing with the School Director who will formally investigate the complaint, take appropriate action, and provide a written response to the student by the 10th business day after the day the formal written complaint is received by a member of the school faculty or staff.
Note: A conference with the director is not required before a student files a formal written complaint.
Notification of Complaint to the Texas Workforce Commission
A student who is dissatisfied with the school director’s response can file a complaint with the Texas Workforce Commission:
Texas Workforce Commission
Career Schools and Colleges, Room 226T
101 East 15th Street
Austin, Texas 78778-0001
Phone: (512) 936-3100
Information on filing a complaint with TWC can be found on TWC’s Career Schools and Colleges website at:
www.texasworkforce.org/careerschools
